Terms

Buying something

Products that show a price can be bought here and paid for by card. The price at checkout is the price charged: the item, the delivery fee for that item, any discount already applied, and sales tax. Nothing is added afterwards.

Some products show Price on request instead. Those are not sold through the checkout — you ask, we reply with a price, and nothing is charged unless you decide to go ahead. A few products are listed here but sold on Amazon; those links say so, and that purchase is with Amazon under Amazon’s terms.

Returning something

You have 30 days from receiving an item to return it if you have changed your mind. It needs to be in the condition you received it, with the accessories and packaging it came with.

There is no restocking fee. We refund to the card you paid with, usually within a few working days of the item reaching us.

Return postage is yours if you have simply changed your mind. If the item is faulty, wrong or not as described, we pay it — tell us within 14 days of it arriving and we will arrange collection or send a label.

What we cannot take back: anything damaged after it reached you, items returned without their accessories, activated software or prepaid SIM cards, and parts that have been fitted. A phone or laptop you have signed into needs to be signed out and reset before we can accept it.

Warranty

New items carry the manufacturer’s own warranty. We do not shorten it, and we will help you make a claim if you would rather not deal with them directly.

Refurbished and open-box items carry our own 90-day warranty against faults that were not disclosed when you bought it. If one fails in that period we repair it, replace it, or refund it — our choice, and we will discuss it with you first.

Repairs

Booking costs nothing and commits you to nothing. We look at the device first and then tell you what it will cost. Nothing is repaired and nothing is charged until you have that figure and agree to it. We do not publish repair prices and will not quote one before seeing the device — two phones with the same cracked screen are not always the same job.

A repair is guaranteed for 90 days — the part we fitted and the work we did. If the same fault returns in that time, bring it back and we will put it right at no charge.

That guarantee covers the repair, not the whole device. A screen we replaced in March does not make us responsible for a battery that fails in June, or for accidental damage afterwards. It also does not cover a device that has been opened by somebody else since we returned it.

Your data

Please back up your device before you bring it in. Some repairs require a device to be reset, and a device that is already failing may not survive long enough to be backed up here. We take real care, but we cannot be responsible for data lost during a repair. Where you have asked us to attempt data recovery, we will tell you honestly what the chances are before we start.

We do not look through your device beyond what the repair needs, and we do not keep copies of anything on it.

Uncollected devices

If a device is left with us for more than 90 days after we have told you it is ready — or that it cannot be repaired — we may sell or recycle it to recover what we are owed. We will write to you first, more than once, and we would much rather give it back to you.

What we are responsible for

If we get something wrong, we will put it right: repair, replace, or refund. What we cannot take on is indirect loss — time off work, lost earnings, or the cost of a replacement device you bought elsewhere while waiting.

Where a device is beyond economic repair, or a repair damages it further, our responsibility is limited to the value of that device. We will say so plainly rather than argue about it.

None of this affects your statutory rights. Nothing on this page takes away a right the law gives you as a consumer, and where the two disagree, the law wins.

Talking to us

If something has gone wrong, tell us before anything else. Most of what ends up as a dispute is a misunderstanding that took one phone call to fix.

info@legoship.shop · Qwik Pack & Ship Freehold, 3681 Route 9, Freehold, NJ 07728.